We love special occasions at Mal, it's one of our specialities and last weekend saw the arrival of a guest that we had been looking forward to welcoming for a number of weeks. Our guest 'Mr X' made a reservation on our special celebration package 'Love Suite Love' in The Kop our top
suite.

The package includes champagne on ice, strawberries, massage and bath oils, candles and a champagne breakfast the following morning. The guest explained at the time of booking that he was going to propose to his partner and requested that we put rose petals on the bed and in the
bath and have a big box of chocolates in the suites games room.

Last Thursday we called the guest to make sure that everything was ok with his reservation and to check what his arrival time would be so that we could have the champagne on ice, the bath full of hot water and petals etc. He told us that that they'd be with us at 6pm but he'd call in earlier to give us an engagement ring to put on her breakfast tray as he'd like to propose the next day.

At long last Saturday arrived and everything was in place for the surprise that evening. By 6 in the evening our mine host had set the lights on low with the candles burning and all the other special requests just as planned and sure enough the couple arrived together to check in. The future Mrs X was under the impression that she was coming to Mal for dinner so when they checked into the hotel she could hardly contain her excitement, if only she knew at that point that she would be
staying in the best room in the house and more but our lips of course remain sealed.

Working in this industry you become a very good judge of character and we couldn't help but feel that the couple was a bit of a mis-match and whilst Mr X was clearly in love, Mrs X may have been in love with his generosity!

After check in we hardly heard from the couple, apart from a few room service orders from the bar and brasserie we didn't see them at all - the room was obviously doing the trick. The next morning there champagne breakfast was brought to The Kop at 10.30am and the engagement
ring was placed beside her champagne flute, that's our part complete it's up to Mr X mow to seal the deal.

Disaster, at 10.55am after just 25 minutes Mr X's partner hurried through the hotel lobby alone and with her overnight bag. We were devastated, after all the careful thought and planning Mr X clearly didn't get the reaction that he'd hoped. Oh well, don't think we will get the wedding after all.

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